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#1.Recharge not received

Due to occasional delays in the payment system, the recharge process might be slower. It is expected to be completed within 30 minutes. Please be patient, and thank you for your support.

#2.The recharge time exceeds 30 minutes and the message "time out" appears.

In case you encounter this issue, please provide a screenshot of the payment, mentioning the UTR/UPI, date, time, and also provide the order number and game ID. Send these details to customer support.

#3.The status shows “Withdrawal Pending.”

Your withdrawal request has been approved and is currently waiting for the bank to release the funds. Due to a high number of withdrawal requests, it is in the queue. The process is expected to be completed within 6 hours. Please be patient.

#4.The withdrawal is shown as successful, but the account has not been received

Your withdrawal request has been approved and is currently waiting for the bank to release the funds. Due to a high number of withdrawal requests, it is in the queue. The process is expected to be completed within 6 hours. Please be patient.

#5.Withdrawal failed

Don’t worry if the withdrawal fails, all failed money will be automatically returned to your game account. You can apply for withdrawal again, but you need to change your bank card number and check your personal information!

#6.OTP problem

Please check your mobile phone number. One mobile phone number can be bound to one game ID. Please check carefully. You can provide your mobile phone number to customer service for verification.